Frequently Asked Questions
Everything you need to know about your favorite lanolin-rich beauty essentials.
What is Lanolin and why is it used in your products?
Lanolin is a natural oil found in sheep's wool that mimics human skin lipids. We use the highest medical-grade lanolin to provide intense hydration and a protective moisture barrier for dry, cracked skin.
Are Lanolips products cruelty-free?
Yes, we are proud to be Leaping Bunny certified. Our lanolin is humanely sourced from sheep's wool after shearing, and we never test our finished products or ingredients on animals.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the domestic United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for unused and unopened products purchased directly from our website. For hygiene reasons, we cannot accept returns on items that have been opened or used.
Can I use Lanolips products if I have sensitive skin?
Our products are dermatologically tested and formulated to be gentle. However, because lanolin is a natural derivative, we recommend those with known wool allergies perform a patch test before full application.
Are your tubes recyclable?
We are committed to sustainability. Our tubes are made from recyclable materials; please check with your local recycling facility for specific guidelines on beauty packaging disposal.